ثلاثة تحديات تقنية واقعية.. وكيفية معالجتها.

model: claude-sonnet
languages: [ar, en]

retrieval:
  source: policy-archive
  access: inherit-from-user
  citations: required

safety:
  pii_redaction: on
  out_of_scope: refuse + route-to-service-desk
  confidence_floor: 0.72

evaluation:
  set: 480 human-labelled questions
  accuracy_gate: 0.91
  review: monthly

audit:
  logging: full
  retention: 24 months