Frequently Asked Questions
Clear answers to your inquiries.
Everything you want to know about our work methodology, contracting mechanisms, and engineering governance.
How do advisory and tech projects start with you?
We begin with an initial fixed-fee assessment lasting 2 to 4 weeks; resulting in a clear engineering report defining feasibility, proposed architecture, and a phased execution plan.
What is the nature of pricing and approved contracting models?
The assessment and design phases have pre-determined fixed fees, and the build phase is conducted in independent stages, each priced separately with flexible stop points, while managed operations are priced via a periodic contract tied to SLAs.
Who is the team that will actually execute the work?
The specialized advisory and engineering team leading the assessment and design phase; we do not replace competencies with intermediary or unspecialized staff after contracting.
Does our organization need to build and train custom AI models from scratch?
Most often, no; optimal utilization for companies is achieved by fine-tuning established models and linking them to your governed data via precise retrieval techniques (RAG). We will clarify when custom training is viable.
How do you handle Arabic language requirements in AI?
The Arabic language is a central pillar integrated into document processing, retrieval engines, and building query interfaces. We test it on your official documents and actual correspondence to ensure response accuracy.
What are the AI governance standards applied by you?
Inheriting permissions, mandatory citation of source and paragraph, masking sensitive personal data, controlling out-of-scope behavior, enforcing an accuracy measurement gate, and maintaining audit logs according to SDAIA controls.
What is covered by managed tech operations agreements?
Proactive monitoring, rapid incident response, update management, capacity management, and cloud cost optimization, providing transparent monthly reports against approved performance levels.
Do you work alongside our internal tech team?
Yes, this is our preferred model; we manage the agreed technical tracks while documenting procedures and continuously transferring knowledge to empower your internal team.
What happens upon the expiration or termination of the service agreement?
You receive all engineering documents, codebases, configurations, and full access rights, accompanied by a flexible operational transition period; we do not withhold any code or configurations belonging to your organization.
Do you explicitly recommend delaying an investment if it is not viable?
Yes, absolutely; engineering candor is part of our professional integrity. An assessment recommending against a purchase or advising a delay protects the client’s investments and is documented in the final report.
Tell us what you are trying to solve.
Share the operational challenge and the regulatory or technical constraints you are working within. A consultant replies within two working days, in Arabic or English.